13:00         Welcome & Lunch Buffet

13:45          Seminar Start and Introductions
                   David Parcell, Managing Director EMEA

14:00          What can Verint do for you?
                   Johan Duisters, Regional Director CIS

14:30          Best Practice Customer Case Study
                   Workforce Management Russian Customer

15:00         Coffee Break

15:30          Impact 360 Overview
                   Tony DeGruttola, Manager Solutions

16:30          Business Cases
                   Rob Wint, SVP Marketing EMEA

17:00          Discussion and Q&A Session 
                   Moderated by Johan Duisters

17:30         Get-together: Reception & Drinks                            


David Parcell
Managing Director EMEA


Johan Duisters
Regional Director CIS


Tony DeGruttola
Manager Solutions Consulting


Rob Wint
SVP Marketing EMEA


Ken Porter
SVP Customer Services EMEA